Holiday Inn Express Hotel & Suites Ottawa West-Nepean By IHG

Exceptional

Good and really close of...

Liked: There's a pool and breakfast was really goood.
Disliked: Beds was really firm, pillow is too smooth and problem to leave, I pay the amount at check-in and she want to charge me 2 times differant price at check-out and was really not nice, nobody to help with the problem no supervisor nobody a Saturday morning really poor situation.

Exceptional

Excellent location....Awesome Breakfast !

Liked: The breakfast was fantastic. Many many choices.The beds were so comfortable and the pillows were a dream
Disliked: The girl at the desk that checked us in was on stage and she did an excellent job but her accent was so thick we could not understand what she was telling us. The breakfast area is way too small for the amount of people that are staying in the hotel.It was very crowed and unpleasant

Exceptional

Liked: Friendly, helpful staff. Excellent breakfast. Very clean.

Exceptional

Bad

Liked: poor service
Disliked: poor service.

Passable

Liked: Comfortable BedGood LocationDelicious Coffee
Disliked: Non Helpful Staff1 out of the 7 or 8 staff members that we dealt with had a smile, and tried to be helpful. The others had no care in helping you find a solution.Breakfast Very Bland

This is my go to...

Liked: Large comfortable room.
Disliked: Room was dark, it needed stronger lighting