Holiday Inn Express Hotel & Suites Norfolk Airport By IHG Guest Reviews
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Gary Thu, 15 May 2025
Very nice accommodations
Liked: The property is well kept
Randy Tue, 13 May 2025
Good
Leotis Tue, 13 May 2025
Superb
Kimberly Sun, 11 May 2025
I stay here every time...
Sherail Fri, 9 May 2025
Maybe Nextime
Liked: I was extremely satisfied with customer service. The staff made sure that our needs were met and our questions were answered. They were polite and attentive for the most part.
Disliked: The bed was uncomfortable it sagged in the middle. I didn't like the fact that there were no extra towels in the room for swimming. When I asked the housekeeper on the floor for extra towels for swimming I was told she had no extras and I had to wait. I wanted to go swimming at that moment because I had plans after. The pool wasn't what I expected nor the room. It did not fit what was depicted in the pictures on the website. However that's how the hospitality industry is.
Patricia Thu, 8 May 2025
Frustration!!!!
Liked: It was clean, convenient, and comfortable.
Disliked: I was charged 197.35 by Booking.com for the room. When we checked in, they charged 297.35 for the room. When we checked out, the hotel charged another 395.70. My husband and ai had to call several times and alert our bank to get any resolutions. We had to wait 8 business days for monies that were wrongly charged to be refunded. We plan to never stay there again nor book with Booking.com.
Kristen Wed, 7 May 2025
Clean room, price wasn’t too...
Liked: Cleanliness of the room
Disliked: The front desk staff (female on Friday morning) wasn’t very professional The fitness center was not good, too hot, not enough towels and not the best equipment
Taylor Mon, 5 May 2025
Very good
Calvin Mon, 5 May 2025
Good
Elizabeth Sun, 4 May 2025
Superb