Holiday Inn Express Hotel & Suites Napa Valley-American Canyon

Breakfasts were a plus, but...

Liked: Elevator noise in room 126 was BAD
Disliked: elevator noise

Exceptional

Liked: The breakfast was great. The pool was open for the kids. It was only about 10 mins from six flags. Staff was all very nice and respectful.

Superb

Exceptional

Superb

Mediocre

Liked: Clean
Disliked: Main road Breakfast awful first day , ok second day Fire alarm went off - staff member on our floor had no idea what to doPeople arguing in rooms

Ridiculous for the price.

Liked: Staff is pleasant and the property and rooms are clean. In the lobby were chocolate chip cookies and water upon our arrival. There are many options to eat nearby, which you’re going to need.
Disliked: About 7:30 am Sunday morning, after being out late Saturday night, the building’s fire alarm went off. It was very loud and disturbing. To top it off it was raining outside where guests evacuated and waited until the fire dept responded and cleared the scene. After that, since everyone was up, the breakfast area was swarmed and most of the food was gone. The cinnamon rolls were never replenished and the egg white omelettes were terrible (inedible). I can have a toasted bagel or a bowl of cereal at home, not when I travel and pay $160 for a marginally comfortable bed at a hotel that is suppose to serve breakfast. I asked to receive some type of compensation for my inconvenience and was told I could join their club and would receive free points towards another stay. Hungry and tired that morning, THAT wasn’t going to happen.

Exceptional

Exceptional