Holiday Inn Express Hotel & Suites Nacogdoches By IHG

Very good

Great hotel, one tiny flaw

Liked: The staff was very friendly and helpful. Every request we needed was met with enthusiasm and quickly.We needed a fully handicap accessible room for my mother and the room exceeded our expectations. The doors to the room and bathroom were wide enough for her to access easily with her powerchair or her walker. the beds were different heights-- one was lower which was perfect for her. The bathroom had railing and a walk in shower as well as a shower chair along with a removable shower head. The room was on the first floor making things even easier, so we didn't have to try to worry about elevators or stairs. Most hotels claim they're accessible, but they're really not. Continental breakfast was a wonderful inclusion. The selection was great and the food was delicious.
Disliked: The only thing that held me back from giving perfect marks was, ironically, our bathroom. It smelled of mildew/mold and there were black stains on the ceiling as if there was a leak from the floor above. I did inform the staff upon our departure and they assured me that it will be addressed.

Disappoint for Holiday Inn

Liked: Front desk staff were ladies were super sweet. Asked for extra towels which were brought up quickly by staff.
Disliked: Not informed they were under construction. Mildew smell in room due to construction near by. Elevators out so uncomfortable walking up and down stairs. Ice machine was out on the second floor so had to go downstairs to get ice. Asked for extra towels which were brought up quickly by staff but when we stepped out the next morning and came back they staff took the extra towels out. No ventilation in the bathroom, no hairdryer and phone in room didn’t work so couldn’t call front desk. Had to use our cell phone to call the hotel.

Could have been better for...

Liked: Nice breakfast
Disliked: Elevator was out the whole time, stairwell not tidy and and fresh, restroom poor toilet drainage

Passable

Bad

Liked: I fell and hurt my knee. It was raining, and they didn't see any sign to watch the water. They were renovating with no elevator service. This was a bad choice to stay. Got home to go to the doctor with knees and left shoulder
Disliked: everything

Terrible- would never stay here...

Liked: Nothing
Disliked: Everything-very old, rooms had stained floors and chairs. Shelf was hung crooked and musty smelling. Elevator has been broken for over 2 months.

Exceptional

Only stay here if you...

Liked: Not a lot of anything.
Disliked: Very run down! Elevator doesn’t work had to take stairs to room, heavy paint smells, floors were filthy, and rooms were hot.