Holiday Inn Express Hotel & Suites Montrose - Townsend By IHG

Everything was above and beyond

Liked: The breakfast was fine, considering that the kitchen was being renovated! The food was good and the staff was pleasant to talk with. Everyone had made the best of a difficult situation.
Disliked: The kitchen could have been finished!

Superb

Great place to stop for...

Liked: Nice rooms. Clean newly renovated.
Disliked: Breakfast was not great. Coffee was cold

Very good

Black Canyon NP visit

Liked: The staff was friendly and helpful in working around construction. I was grateful they were thoughtful and had rooms at the end of the hallway. I can see the building and amenities will be great when done. Montrose was a nice town with nice people, we used Montrose as our base for a Black Canyon NP visit. Would stay again if we return.

Exceptional

Passable

Liked: The staff were very friendly and helpful
Disliked: They were remodeling and the place was a mess. When the reservation was made they didn’t mention the remodeling!

I enjoyed the location immensely,...

Liked: Breakfast was very good. Jamie did a fantastic job keeping the food warm and on hand. VERY nice person! Tay at the front desk was very nice and pleasurable. All staff were very helpful.
Disliked: I had asked for a handicapped room. There wasn't a safety bar in the shower or by the toilet. Because I have mobility issues and have to ride a scooter to and from the car and to my room.....I didn't feel safe. When sitting down past a certain height I cannot get up and will fall.

Evan with all of the...

Liked: Due to construction, it was a small area. Teh staff did very well with providing a breakfast with the contstruction