Holiday Inn Express Hotel & Suites Montrose - Townsend By IHG

Exceptional

Passable

Liked: The staff were very friendly and helpful
Disliked: They were remodeling and the place was a mess. When the reservation was made they didn’t mention the remodeling!

I enjoyed the location immensely,...

Liked: Breakfast was very good. Jamie did a fantastic job keeping the food warm and on hand. VERY nice person! Tay at the front desk was very nice and pleasurable. All staff were very helpful.
Disliked: I had asked for a handicapped room. There wasn't a safety bar in the shower or by the toilet. Because I have mobility issues and have to ride a scooter to and from the car and to my room.....I didn't feel safe. When sitting down past a certain height I cannot get up and will fall.

Evan with all of the...

Liked: Due to construction, it was a small area. Teh staff did very well with providing a breakfast with the contstruction

Disappointing

Disliked: No one mentioned the remodeling that was happening at that time. The pool was closed and the main entry way was covered in plastic. It was also loud. If we would have known that was going on we would have stayed elsewhere.

It was horrible

Liked: Nothing
Disliked: Construction going on all over the property

You don't call guests the...

Liked: I like that Dove bathroom products are offered
Disliked: Under renovation. Should have been noted on the website. Wouldn't have stayed. Room heater sounded like a diesel truck was running right outside our door. Heat was needed due to tge temp.

Superb

Exceptional