Holiday Inn Express Hotel & Suites Memphis Southwind By IHG Guest Reviews
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Amy, Saltillo, visiting Mike Rose Soccer Complex
On saturday we woke up and they had a good breakfast, but on Sunday they did not have anything for breakfast. There were several kids and teenagers staying there for a soccer game that was going on Saturday and Sunday, including my son. We went down to make sure he got a good breakfast and there was nothing. We walked out and there were several others that came down to eat and walked out because there was nothing to eat.
Liked: Clean room.
Sheena, Huntsville, visiting Mike Rose Soccer Complex
Hotel was clean and staff was very friendly!
Bernadette Thu, 26 June 2025
Exceptional
S Wed, 25 June 2025
Exceptional
Liked: Great customer service, welcoming and polite.
Disliked: Not a thing.
Margaret Wed, 25 June 2025
Good clean facilities, comfortable beds...
Liked: Clean, safe area, good pillows
Disliked: Advertised breakfast, but there wasn’t any. No employees to inquire about breakfast.
Anonymous Mon, 23 June 2025
Lights was out
Liked: It was clean and very friendly
Callaway Fri, 20 June 2025
I would stay again
Liked: The lady who checked me in was very welcoming and also she quieted down the noisy neighbors.
Disliked: A lot of light through the blinds.
Dennis Wed, 18 June 2025
Bad
Liked: Lication
Disliked: Breakfast was horrible. Night staff rude
Lindsey Mon, 16 June 2025
Beware of Unexplained Charging to...
Liked: The hotel was clean, the staff was friendly and the amenities were decent.
Disliked: Complementary breakfast was ok, could have been better. Direct TV went out during the storm (it was expected, but sucked). Only real problem I had with this hotel were unexplained charges on my card. First, Booking.com should also collect the $50 retainer fee or include the fact it will be needed upon arrival. Beware that using you card could cause unnecessary unexplained charges. The whole stay my card showed the retainer and a $51.80 charge they could not explain. Then this morning those charges fell off and 2 charges of $127.50 are now pending (authorized the day we left). Had to call the hotel and while the manager is doing her best to get it corrected since they should not be there, no one should have to go through that. We didn't do anything to warrant these charges being added to our stay and should not have to contact the hotel to fix it, especially when we are now four States away. She said she deleted my card and used the virtual card I used on Booking.com, but it is the same card/account. Only thing I should have to pay is the amount on Booking.com nothing more. Hopefully it gets corrected so I don't have to take further actions.
Anonymous Mon, 16 June 2025
Pleasant
Anonymous Sun, 15 June 2025
Exceptional
Madison Sat, 14 June 2025
Very good
Liked: I loved the staff, bed was way soft, literally sucked you into the mattress. Linens clean, breakfast had a lot of choices. All in all a great experience!
Disliked: Pull out mattress was old as dirt and stained on bottom