Holiday Inn Express Hotel and Suites Medford-Central Point By IHG Guest Reviews
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Susan, Winston, visiting Jackson County Fairgrounds Oregon
I was really disappointed. Best thing about our stay was the breakfast staff. My two grandsons and I came down about 10:30 so I could get a cup of coffee and even though they were cleaning up and done with breakfast, she offered us bagels or muffins. My grandsons got bagels and milk while I got coffee. Extremely pleasant and helpful woman. Apparently she was there when we checked in and knew about the mix up with our room felt bad about it.
Disliked: Coming off the freeway from the north at night, your sign is not very visible - took us a while to find the motel. It was between 8-9pm when we checked in with 3 small children and was given a room on the third floor. Had to find employee to help us, as the room number on the keycard envelope was occupied by an elderly couple. Keycards are great as long as they work, which ours did not half the time. Pool was the smallest I have seen at any hotel. Will book at Motel 8 next time - we found their motel really easily.
Allan Wed, 2 July 2025
Superb
Jonathan Tue, 1 July 2025
Very good
Anonymous Tue, 24 June 2025
Very poor
Disliked: the room was not serviced my entire visit. I am still waiting for my refund for the last day. Sent email .
Ava Tue, 24 June 2025
Comfortable & clean
Liked: Very clean & comfy
Karyn Fri, 13 June 2025
Very good
Pat Tue, 10 June 2025
The epitome of customer service...
Liked: Front desk supervisor went above and beyond to sort out a booking.com issue in making sure we were not double charged by their mistake. Issue was resolved and we got a room much less than what the online service offered. Cant thank her enough after a long days drive. This is our new place of stay when traveling north to Washington state. P.Reffner
Disliked: N/A
Nancy Thu, 5 June 2025
Very good
Lorraine Thu, 29 May 2025
Very good
Disliked: Noisy rooms
Julie Wed, 28 May 2025
Superb
Liked: Clean, welcoming, breakfast was great!
Rachel Fri, 23 May 2025
Exceptional