Holiday Inn Express Hotel & Suites Mattoon By IHG

Exceptional

Very good

Good

Good

Liked: The pillows and breakfast
Disliked: The internet

My stay was decent ,...

Liked: The rooms/bathrooms were clean and bed was pretty comfortable. The breakfast was also pretty good.
Disliked: The pool was freezing and the pain chipping around the pool are was eh & It was pretty warm in the halls, elevator & public areas. However the rooms have individual a/c units and that was nice.

Superb

It's a decent place but...

Liked: The location was perfect. My family and I traveled from Southern Illinois to visit the University down the road, so the location was perfect.
Disliked: I didn't like the fact that they charged me more than I originally booked and did not provide me with the room I requested. At check-in, the agent was not very welcoming and tossed my identification on the counter without placing back on my hand.

Disappointing for the cost

Liked: Breakfast was good, decent housekeeping, maintenance was horrible.
Disliked: Beds were old, tile loose in bathrooms. Pool was very cold, paint flakes all over the pool area, hot tub dirty.

Exceptional