Holiday Inn Express Hotel & Suites Lawrenceville Guest Reviews
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Perkins Sat, 26 April 2025
Exceptional
Monien Thu, 17 April 2025
Bad
Liked: it was clean
Disliked: The staff was rude. My husband had gone downstairs to ask for some plates, and the lady in the kitchen gave him two plates at first. mind you, we got a suite because we had 4 kids. We missed breakfast, so we had to buy breakfast and split it among the kids. my husband went back to get two more extra plates, and the lady in the kitchen refused at first.She said that after breakfast, they were not allowed to give their guests plates. This is not a policy that was listed during my booking or included in the breakfast policy. I left my hotel room and went downstairs to talk to someone in charge because of the staff behavior, but the lady at the front desk was very hostile towards me. Her first word out of her mouth was, " Why are you mad over a plate, and it's just a plate?". It wasn't just about the plate but mostly about the customer service. I was disappointed by her response and her hostile behavior towards me. I told her that she was very unprofessional and rude. She then threatened me to go back to my hotel room, or else she would call the cops on me. She treated me like I'm a criminal, and I will never book holiday inn. The manager heard us arguing, and he stepped in to calm things down. The manager was very polite, he apologize and acknowledged my frustration. The supervisor at the front desk was very unprofessional and rude. She needs to learn how to apologize and acknowledge before addressing the customer concerns. At the end of the day, the customer she always right. what a bad experience.
Yolanda Tue, 15 April 2025
Very good
Evonna Sat, 29 March 2025
Exceptional
Tahomah Sun, 23 March 2025
Very good
John Mon, 17 March 2025
Exceptional
Dar Wed, 12 March 2025
Very good
Liked: Good location, clean and spacious with well decorated room
Colyab Mon, 3 March 2025
Superb
Tony Sat, 22 February 2025
Exceptional
Travis Sun, 16 February 2025
Very good