Very good

Exceptional

Exceptional

staff walked into my room...

Exceptional

Liked: Clean facility and friendly staff. Elizabeth is awesome.
Disliked: Toilet seat in the room appeared aged and needs to be replaced. Does not meet sanitation standards.

Superb

perfect

Liked: very friendly staff and very clean.

Exceptional

Disappointing from booking.com

Disliked: I booked through booking.com. I booked two rooms. I paid in advance. When I got to the hotel there was only one room reserved. I had to pay for the second room. I have been trying to contact booking.com to get my refund for my room that was not properly booked. My enormous frustration is I am still after two days trying to find a phone number or an email that actually works that allows me to contact booking.com to get my refund. This is absolutely the worst experience I have ever had with customer service for any company. I certainly will not use this service again as my experience has been terrible.