Holiday Inn Express Hotel & Suites Philadelphia - King of Prussia by IHG

Exceptional

Liked: Literally anything and everything no complaints loved the shower too I forgot to mention in my review on googles I wish I had the same shower at home feels like a spa sprayer is washing your hair very relaxing!
Disliked: No complaints literally only thing was maybe soda bed was tiny hard but all hotel and home sofa beds are like that not sure what u guys thing about putting pillow tops on them there just an idea i don't think hotels have those either.

Pleasant

Liked: Great location
Disliked: Customer service not good at all. Front staff rude and disrespectful. Elevator was not working on our second day and they could have been more professional handling that.

Superb

Bad

Convenient and comfortable

Liked: Convenient. Breakfast was ok. Bed was comfortable.
Disliked: I just needed a place to sleep and this place was fine

Don’t stay here

Liked: Breakfast
Disliked: Smoke detector low battery sound woke me up and despite calling ASAP, they didn’t send anyone to fix it for over 4 hours.One elevator kept breaking, so we waited over 20 minutes for an elevator to move our stuff out. Then when I finally caught a second elevator, it broke with me on it.One morning breakfast was delayed for an hour.The staff didn’t care and wasn’t super friendly.

It was disappointing to have...

Liked: The proximity to King of Prussia mall.
Disliked: The smell in our room. The room smelled like sewage; I received texts from the property to check in and told them this, but nothing was done.

Exceptional

Passable

Liked: friendly staff
Disliked: old facility with a lot of deferred maintenance.