Nastiness and hatefulness should NOT...

Disliked: Well let me tell you about the manager’s behavior! Down right disgusting, rude and hateful! I paid in full my room in advanced. When I checked in they require a $20.00 deposit with a credit card or debit card. That same morning, I received a message from my bank BMO that there were six unauthorized large transactions on the card! This was a serious situation with the bank and they wanted me to NOT use my card and they closed my account down so I could not use it! They had to stop the fraudulent funds on my account. I had no choice. The check in supervisor said that the hotel needed a “card” to run $20.00 on it in order for me to check in my room. I told her what had happened that morning with the bank and even showed her the message that BMO bank sent to me showing all of the fraudulent amount on my card. Because I could not use my card, they would NOT allow me a room even thou I had already paid for it in full! When I talked with the manager to see if she could show some compassion due to my situation, she said “sorry…our regulations “. I then asked her”So if you were in my shoes, what would you do?” A shrug of the shoulder and absolutely no help or assistance! So now I had to locate a new hotel for the night, and since I had paid my room in full, now I have to wait for my refund! I will never forget her nastiness and hateful behavior. No more Holiday Inns for me! I understand that we all have “policies”. However, there are some times situations out of our control. We are now in a “don’t care, oh well” society. As an additional note…I even ask them to please let me pay the $20.00 by cash and it was not accepted. Also, even thou I am an American living on the island of Curacao, this was not a very “ welcome home” experience. And to the manager…I have your card. I intend to voice my displeasure all the way to the top of Holiday Inn’s corporate ladder! You should be ashamed of yourself for not understanding that every once in a while you should help someone in need

Average hotel

Disliked: The carpets in hallways were quite worn and stained

Kind of pricey. But nice

Liked: Breakfast was great. Front office ladies were very nice.
Disliked: Bathroom was in rough shape

Exceptional

Poor

Liked: Location
Disliked: The bed was so had I ended up sleeping on the sofa in the room. Needs to be update. Also the shower door in our room was broken and wouldn't slide with ease. I had to really work to get it to open and close.

Exceptional

Pleasant

Disliked: bed was very lumpy and uncomfortable

Exceptional

Comfortable Stay

Liked: The hotel was clean and relatively quiet.
Disliked: The bathroom was old and outdated, especially the tub. And the lighting in the room was not great.