Holiday Inn Express Hotel & Suites Inverness By IHG

Very good

Very nice, but small updates...

Liked: Very nice host, Sebastian!! Very nice room. Large, modern, with fridge and super clean. Very nice pool!
Disliked: We didn't book beforehand. In the reception we were told that the standard room would cost around 200 USD, which we though was a bit expensive. The host kindly informed us that we probably could book cheaper online. We find it however quite strange that he wouldn't / couldn't match the same price as online. Why ask guests to go through the trouble to order online through some booking-page which takes 20-30% for their service instead of just matching the price and spare the guest the trouble and save the 20-30% fee???? It's really a puzzle for us... Breakfast was a bit disappointing and basically junk food. Why are there no cheese, salami, ham etc. for the bread but only peanut butter and jam?? And why no bacon for the scrambled egg? Small things maybe, but makes a huge difference.It wasn’t possible to connect HDMI to the TV and watch (our own) streaming services and news from home (Europe). Quite annoying. Why hinder your guests this (free) opportunity. Please keep the original remote control instead of the limited hotel-edition.The latter was the direct reason why we decided to switch hotels after just one night.

Exceptional

Very good

Horrible

Liked: They charged me 250 incidental fee for an assumption of what I guess they are used to happening there. Accusing a customer.who did not do anything wrong even when explaining things is wrong.
Disliked: Bring charged 250 for smoking damage when I never smoked in that room

Bad

Superb

Liked: Breakfast was great and the location was excellent

Superb

Very good