Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Had a great stay. Tried to upgrade because of a few extra folks but nothing available. In the meantime, our ride dumped us in Indy - we were lucky to find a way home the next day. The management and staff were above and beyond to make us comfy while we tried to figure out how to get back to Linton. I would definitely stay again, but I'll drive myself (hahaha)!

Liked: The room was very clean and very comfortable. Tthe pool and hot tub were looked forward to and the breakfast buffet was awesome!

This hotel was under complete renovation when we arrived. I was very disappointed to find out that I paid over $100 for one night and a walk in guest in front of me during check in paid $49!

Liked: Shuttle service to 8 Second Saloon.
Disliked: Did not relay information about renovations.

The floors in our room had not been mopped, you could really tell right around the toilet! Yuck! The comforter on our bed was stained and very noticeable. The elevator was, "the slowest elevator in Indy", as the hotel staff put it. The staff were very friendly though.

Liked: Nice staff
Disliked: Dirty Rooms

I picked this hotel just...

Disliked: The pool was closed with no notice on booking.com or posted during check in

Very good

Awful, cruel customer service

Liked: We arrived to find out there was no pool, which was not indicated online or anywhere on our booking details. We had brought our children to stay and use the pool so we could make it to an appointment at Riley’s the next morning. The front desk discussed this, and after reviewing the websites lack of notice about the pool, advised that they would refund my stay so that we could find another hotel with pool services. They stated the manager would approve the refund on the next business day and gave me a confirmation #. When I called later, I was told by the “assistant manager acting as the manager because she was out on bedrest” she said she would absolutely not refund it and asked for a description of the front desk workers, then told me nobody by that description works here. She raised her voice with me and continued to belittle my complaint suggesting that I was lying about the description of the workers? I am completely baffled by the unprofessionalism I encountered. I remained pleasant and simply stated the exact scenario that happened and this assistant manager because hateful and just…. Dismissed me. I’m still just speechless as to her continuing to insist “nobody works here by that description” as if that was even relevant, I hadn’t filed a complaint against either of them. I would have just stayed the night without the pool had I not been assured my stay would be refunded. Now I am out the cost of TWO hotels and feeling even worse after my conversation with this person, who could not even direct me to where I could speak to literally anyone more respectful than herself.

Bad

Liked: We booked this hotel for the pool, however after we checked in and went looking for the pool, we found out it would be closed for renovations, which we were not informed of. Very disappointing, so we cancelled our stay and went somewhere else and they refused to give us our money back!

Exceptional

Mean staff, bad service.

Liked: Nothing.
Disliked: Pool was closed, tried to cancel but Jess would not let us. She was extremely rude and refused to budge.Still working with booking.com on a refund.

Me and the kids enjoyed...

Liked: The guys at the front desk were extremely helpful
Disliked: Too much chlorine in the pool

Good

Liked: The staff were phenomenal. Lots of staff too. It was very clean. We were pretty close to everything.
Disliked: The pool was out of service. I know sometimes this is not something they can control but it was the whole reason I booked this hotel.

We arrived for our stay...