Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area By IHG

Had a great stay. Tried to upgrade because of a few extra folks but nothing available. In the meantime, our ride dumped us in Indy - we were lucky to find a way home the next day. The management and staff were above and beyond to make us comfy while we tried to figure out how to get back to Linton. I would definitely stay again, but I'll drive myself (hahaha)!

Liked: The room was very clean and very comfortable. Tthe pool and hot tub were looked forward to and the breakfast buffet was awesome!

This hotel was under complete renovation when we arrived. I was very disappointed to find out that I paid over $100 for one night and a walk in guest in front of me during check in paid $49!

Liked: Shuttle service to 8 Second Saloon.
Disliked: Did not relay information about renovations.

The floors in our room had not been mopped, you could really tell right around the toilet! Yuck! The comforter on our bed was stained and very noticeable. The elevator was, "the slowest elevator in Indy", as the hotel staff put it. The staff were very friendly though.

Liked: Nice staff
Disliked: Dirty Rooms

Very good

Stay was super we would...

Liked: Breakfast was very good selection of items was vey generous
Disliked: Parking could have been a little better (less congestion)

Exceptional

Very good

If I have to stay...

Liked: Tracy was so kind the evening of our stay. I usually know amenities and properties far before we travel but on this unexpected trip I had a lot of last minute questions and she had the patience and answers for all of it. All of the staff we interacted with were incredible! That's refreshing. Other pros, the king suite gives a nice privacy option and breakfast is better than good enough!!
Disliked: The parking lot at this location is merged with multiple hotels and the spots are awkward. I parked next to a vehicle with flat tires and a rotten smell. I assume people live at the motel near the property. Only the smell bothered me, and it had zero impact on our safety or stay, but it is probably off putting to others.

Comfy Clean Rooms and Friendly...

Liked: Friendly staff They seemed happy at their job. No carpet in room. Great breakfast and nice size room
Disliked: Nothing

Very poor

Nice staff

Liked: Cleanness
Disliked: Nothing

I picked this hotel just...

Disliked: The pool was closed with no notice on booking.com or posted during check in