Liked: Service was great; staff were very friendly and always willing to help with a smile; our room was clean and a nice size. Looking forward to staying there next time.

Staff was very nice and helpful with our visit to the area. The fire alarm did go out twice during our stay but they had crews working on their water lines. There was a faint odor that we can't place. I think it might have been from the industrial facilities behind the hotel. Breakfast was great :)

Liked: Clean and friendly.
Disliked: Smell

Very good

Exceptional

Liked: Bed was comfortable.
Disliked: Room did not have two TV's as advertised. TV signal kept going in and out the entire weekend. One particular staff member was very rude. Tissues in the room were used, not a new box.

LARGE room, great shower, nice...

Liked: There was absolutely no noise at night sleeping, loved this!! The night and morning (same person) clerk James was very pleasant and tried his absolute best to get a situation answered for us - I accidentally put a credit card in the vending cash slot and it took it, he had no keys for the machine and kept calling the vending machine company the evening it happened and several times in the next morning before we left, they finally showed up as we were checking out (although James had offered to mail us the credit card when recovered). The morning staff person giving our grab and go breakfast was very pleasant and assured us we could have whatever we wanted that was available and we felt it was safely presented. We rented a handicap room since it was the cheapest and we loved it, larger and loved the shower. I just hope I didn't take a handicap room from someone who needed it. ?
Disliked: Our bedspread was wet, it just had not been dried thoroughly, it got the sheets wet, but the housekeeping people put on new sheets and a bedspread within 5 minutes or less!! The bed was too firm for us, so we didn't sleep well. Charging us $20 for parking, then immediately my husband asked if the bar was open next door and was told no, they couldn't due to the Indianapolis mandate...we could have parked there, as we noted at least four more guests had done that evening and more in the morning - wish they would have given us our $20 back after my husband said this. :( Requiring a two-night stay on the weekend if you booked with them and this is how we could have used our IHG points. So we booked with Booking.com instead for one night! That's sad you offer the points, but it's only when your company says we can use them. :(

Superb

Liked: The staff is very helpful and both front Desk staff members were much appreciated!

Liked: the location was perfect
Disliked: the $20/night parking fees that were not disclosed before booking the hotel

Passable

Very good

Good

Liked: Rooms where nice and clean.
Disliked: Parking