Liked: Service was great; staff were very friendly and always willing to help with a smile; our room was clean and a nice size. Looking forward to staying there next time.

Staff was very nice and helpful with our visit to the area. The fire alarm did go out twice during our stay but they had crews working on their water lines. There was a faint odor that we can't place. I think it might have been from the industrial facilities behind the hotel. Breakfast was great :)

Liked: Clean and friendly.
Disliked: Smell

Overall, Holiday Inn Express exceeded...

Liked: My husband and I experienced an attentive staff - always willing to help at a drop of a hat. We enjoyed a beautifully decorated room, lobby, and hallway. Our room was very clean with an updated look. Decorating ideas, color scheme and furniture worked well together. Inviting look!Breakfast included bagels and cream cheese and yogurt, much to my delight. Hot beverages were available all day and night. My husband and I celebrated the staff's attentiveness and courtesy. Great representation of well-chosen staff members.
Disliked: Other breakfast items could have been tastier (though I know that is a subjective opinion.) Cereal, some type of raisin bran, was tasteless. Pancakes were adequate.The noise at night - I know you have no control over street noise; however, it made falling asleep and staying asleep very difficult. Our room was at the end of hall facing the traffic On Missouri Street. If there are rooms that provide quiet nights for sleeping, we would consider another stay at Holiday Inn Express.

Considering this was fix from...

Disliked: Couch and rollaway were extremely uncomfortable!! I had to change out the down pillows for foam. They missed a pillow I ended up putting in the hallway for Housekeeping to retrieve. I was charged for a missing pillow. Luckily the person who did the exchange remembered.

First trip in a long...

Liked: The staff was nice and the room was clean. Let me get a muffin to go. When returned late was created very friendly
Disliked: Paying 25 bucks to park car and location was not the greatest

Exceptional

Liked: Staff, breakfast staff, room, clean, location, all good.
Disliked: Late sleepers (me) would do better with a room not facing the street, especially a lower-floor room. A little bit of a busy road in the AM.

Awesome! Staff was great! Aware...

Liked: Location was great. Walking distance to everywhere we needed to go. Great bar/grill next door. It was nice to park and not get back in the car until it was time to travel again.

Exceptional

BEWARE of third party booking..

Liked: The breakfast was incredible, The rooms were clean.
Disliked: Everyone but Tiffany was rude and impolite. One of our rooms toilet flooded and when I called down to desk she said someone would be right up when they never came I went down to desk and she said oh I don’t have anyone.. I said well not gonna pay for a room with a bathroom we can’t use. But because I paid through a third party this being booking.com they would not return my money.. So I called booking and they told me they wouldn’t return it either.. we left to continue our plans for the night and sometime in that amount of time the manager fiannly came and fixed our problem.. but moral of story is never I mean never use a third party to book a room.. the sign I posted below is in there rooms well they did not honor that at all.. Good thing we had more then one room or would have ruined our plans..

Superb

Liked: Try friendly staff

Exceptional

Liked: clean rooms
Disliked: nothing is all good