Holiday Inn Express Hotel & Suites Idaho Falls By IHG

We expected a lot more...

Liked: The breakfast was delicious
Disliked: The sofa that was uncomfortable, for what we paid we did not see value in the hotel.

Good

Loved it!

Liked: Liked the updated decor, bathrooms and better mattresses. Staff was super nice and check area was updated and nice!
Disliked: n/a

Exceptional

The staff was very kind...

Liked: Clean, professional, good location

Very clean (except for the...

Liked: Room was spacious and comfortable. Breakfast options were great. Staff was very nice and helpful
Disliked: There were two inconveniences but one was understandable. When I turned down the sheets I found a small bug, not sure what it was but I actually got it into a tissue and took it to the front desk. I don’t think it was a bug bed. Staff immediately moved us to another room and repotted the incident. Another issue which was not the hotels fault but there was a water leak in the building so they sent calls to all the rooms to let guests know that the water would need to be shut off for 2 hours for maintenance.

Exceptional

It was a pleasant stay.

Liked: The staff was very friendly and they came to me and offered a cookie. Very nice and happy to be working there.

Really comfortable stay in newly...

Liked: The hotel was newly renovated and they had done an excellent job. I really liked the comfortable chaise lounge where I could use my iPad and enjoy a drink on the table beside it. I want one for my bedroom! Breakfast was excellent and friendly staff.
Disliked: We were just passing through on a road trip south, so it was a little far from the interstate, but that did not matter as it was great value.