Holiday Inn Express Hotel & Suites Hesperia By IHG

Liked: Service, clean, nice hot breakfast

Very good

Liked: Pet friendly. Comfortable.
Disliked: The restrooms could use a fan or air.

Passable

Liked: Easy access to the freeway and near shops.The room was a decent size. The microwave and coffee maker and also mini fridge was a nice touch.
Disliked: I didn't like the smell of the cleaning product or air freshener. The swimming pool was very murky and dirty. So the kids were bummed for no pool.The shower needed tlc. My baby fell in the shower I assumed from the cleaning product half way cleaned.House keeping took the used towel and didn't replace them. And it was impossible to reach someone after 5 for more.

Exceptional

Exceptional

Liked: Free breakfast

Liked: Cleanliness, comfortable bed, and staff
Disliked: Great stay!

Liked: You can smoke in the room but it smells like so did a billion people before you it's soo absorbed into everything in the room
Disliked: Staff came and woke us up an hour and a half before checkout for absolutely no reason, hard to breath due to over smoked smell, moldy tub, literal poop stain on pillow, door does not fully shut, mystery stains on everything, towels were so stiff and stain

Really bad, dirty, door did...

Liked: Convenient location
Disliked: Dirty, pool not clean, rude staff, no housekeeping, door did not latch and they didn't fix it. Beds not made. Coffee not refilled.

Liked: Breakfast was great excellent selection
Disliked: The bathroom stunk like sewage backup