Holiday Inn Express Hotel & Suites Gulf Shores, Gulf Shores

After I got over the...

Liked: Breakfasting was great. Facilities were clean and attractive.
Disliked: Location was very hard to get to. There was no view.

Good

Disliked: Water at reception desk very expensive $3.00 per bottle!!

Disappointing

Disliked: There were people in our hotel when we entered the room. The previous guests were supposed to leave the premises but did not, and room smell like weed. However the hotel fell to handle the situation properly.

Pricey for an older hotel...

Liked: The staff was friendly and breakfast wasn't bad. The location is not on the water but it isn't hard to get a good spot on the beach.
Disliked: There was no hot water in the morning and the hotel was much older than it appears in the web site.

Overall very pleased with our...

Liked: The Bed and Pillows were AMAZING!!! The Lobby always smelled so fresh and clean.
Disliked: They didn't replenish our wash clothes the next day.

Disappointing

Liked: I guess the Contential Breakfast every Morning.
Disliked: I was not impressed or like our location because it was not where I thought we had booked; According to pics on the website; We were led to believe We were getting a Ocean/Beach front Hotel..The price was over what I should have paid, since the Air in the room was not working for 2 of the days; which they semi-fixed Saturday evening, Ants were in our room; Hot Tub was not working properly; pool was outside and was not the size we had expected; it was small and the exercise room had at least 2 of the machines that did not work .

Great Vacation..

Liked: We totally enjoyed the hotel. No complaints.
Disliked: Pool was small, but enjoyable.

Felt like price was a...

Liked: Bed was comfortable. Breakfast was good. The desk clerk was very sweet.
Disliked: I felt like my bed hadn?t been changed since the last guest. The sheets were real wrinkly and they had some black specks and I?m most certain there were a couple of shaving whiskers too. Anyway..... bed was comfortable but there wasn?t enough covers. I called down and asked the front desk girl for a extra blanket. She told me I had to come down and get it because she was the only one there. So I did. Blanket was so thin. Very cheap.