Holiday Inn Express Hotel & Suites Gulf Shores By IHG Guest Reviews
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Eugene Wed, 25 June 2025
Exceptional
Liked: The staff up front was awesome the evening and the morning awesome very nice
Anonymous Mon, 23 June 2025
Exceptional
Anonymous Sun, 22 June 2025
Terrible !! Should get a...
Disliked: Did not get the room I paid for. Paid for a standard king room. Got a room for handicap person for wheelchair. Could not take a shower because all the water ran out on the floor. Demanded a refund. Manager says nothing he can do. Said booking.Com was responsible. Still trying to get a refund. Holiday Inn Express should refund me asap !!!
Morrissell Sun, 22 June 2025
Bad
Liked: Nothing
Disliked: Everything
Maranda Wed, 18 June 2025
Exceptional
Mario Mon, 16 June 2025
the worst customer service I've...
Liked: …
Disliked: The worst customer service… The room stinks…
Mayhamer Sun, 15 June 2025
Exceptional
Liked: Since we entered the man at the front desk was amazing and so polite! I did gorgetbhis name but most define professional and a great attitude
Freda Sat, 14 June 2025
Very good
Liked: Cleanliness, courtesy of staff, location
Disliked: Small pool
Kelly Sat, 14 June 2025
Superb
Liked: We come every year for a family vacation and are never disappointed. The staff is very nice and accommodating, pool is the perfect size and the breakfast is the best I've had at any hotel. The kids love getting choices they like and the staff always speaks to them. We actually came a day earlier and they were able to get us in a room, which i was ecstatic about.
Disliked: Our room for the week ended up being by the laundry room, so some nights it was very noisy.
Kurtis Mon, 9 June 2025
Good location, good room, good...
Liked: Staff were friendly and helpful. Room was spacious and comfortable. Having Direct TV was very good, rather than the random Roku TV setup. Breakfast also was plentiful and great with various eggs and meats, the cinnamon rolls were terrific and the fresh oatmeal. Thank you!
Disliked: We enjoyed the pool, but it’s definitely not as big as the photo angle makes it look.