Holiday Inn Express Hotel & Suites Grand Rapids-North By IHG Guest Reviews
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Andrew, Quincy Sun, 13 May 2012
I have been to many hotels all around the United States and even some outside of the United States. This hotel was by far the best. The rooms were as clean as could be. They really looked brand new. The staff was wonderful. Just a great hotel overall.
Liked: Best hotel stay I have ever stayed in.
Amanda Fri, 23 May 2025
Great staff and rooms but...
Liked: I liked that the staff was nice and helpful. Accommodations were comfortable! Breakfast was subpar. Pool and hot tub area was very nice!
Disliked: I paid ahead through booking.com and even though I stated at check in that I did and showed the receipt I was double charged for my room. HOWEVER, when I called staff was pleasant and fixed the problem. I wasn't happy I have to wait for refund BUT they didn't argue or try to give me a hard time, they did send receipt via email stating I would receive my refund and were pleasant and helpful on the phone.
Anonymous Thu, 22 May 2025
Exceptional
Lorri Fri, 16 May 2025
Exceptional
Maria Sun, 11 May 2025
Bad
Betty Mon, 5 May 2025
Exceptional
Matt Sat, 3 May 2025
Very good
Nicole Thu, 1 May 2025
Great staff and clean
Liked: Clean
Disliked: Na
Brenda Sat, 26 April 2025
Would skip this hotel.
Liked: The staff was nice
Disliked: The breakfast was basically for ⅛ of the guest there. Whether it was 7:30 am or 9am the food was empty.
Jak Tue, 22 April 2025
Exceptional
Liked: We really enjoyed the pool and hottub. The rooms were clean and upgraded. Breakfast was great.
Disliked: Leaving.
Mzpcox Mon, 21 April 2025
Superb
Liked: The room was clean and included microwave, Keurig and fridge that worked. The bathroom included Dove liquid hand soap, bodywash, shampoo and lotion.The beds were really comfortable.
Disliked: The end where we were had an entrance/exit and the door slammed loudly.