Holiday Inn Express Hotel & Suites Goshen an IHG Hotel, Goshen

Holiday Inn Express Hotel & Suites Goshen an IHG Hotel Guest Reviews

Overall Average Score:

Good (3.75 out of 5)

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Exceptional

Liked: Staff was very helpful.
Disliked: No ice machine on 3rd floor. I had to keep going to 2and floor.

Passable

Some problems

Liked: The staff was nice and my bed was very comfy coffee was good. .
Disliked: The bath tub was really nasty, I had requested recliner, they approved, but it wasn't there. The view was trashy outside the window. Kept curtain closed. At breakfast I had a cheese Danish, it was moldy. Staff were very nice and tried to help with the recliner . My Mother had a hip replacement. Has to sleep in a recliner.

Poor

Liked: Location
Disliked: Jacuzzi tub that I really wanted to use didn?t work

Superb

Disappointing

Liked: It's clean
Disliked: I came over here for the pool but at the last minute we find out that isn't available . They need to update the information on the website. I'm very disappointed my kids come only for the pool.

Exceptional

Liked: I liked the fact that it was so clean, and staff was always available to help with anything, just ask once.

Bad

Lovely location across from Fiddler...

Liked: The bed was very comfortable. Good breakfast served safely.
Disliked: The room only had one coffee cup, and I was staying 2 nights. I threw mine away and they did not give me a clean one day 2.

Pleasant

Disliked: The jets in the jacuzzi in my room didn't work I tried calling front desk from my room it was busy. I walked down there and told the Ladies they told me there was a sign on door that it didn't work. I could cancle get my money back. They did call my room to apologize they thought i meant the hotel pool. They moved me to a room with working jets. Later that i heard somone trying to get in my room. I yelled through door asking what they wanted then front desk came down asking why i was in that room. They moved me to that room but forgot to mark it in computer and then rented my room out. Thank goodness i had bolted the door otherwise they would have walked in on me