Holiday Inn Express Hotel & Suites Florence Civic Center By IHG

My stay was wonderful. The room was sparkling clean and the bed was so comfortable. I will stay with Holiday Inn Express again.

Liked: Positive.

Exceptional

DONT BOOK!

Liked: Was not a good hotel
Disliked: Elevator has been out for apparently months and we were not made aware on booking rude staff bad customer service from hotel and booking

Superb

Disliked: Taking the stairs. The elevator was broken

Exceptional

I didn’t stay because of...

Liked: Absolutely nothing.
Disliked: Everything. The elevator is broken. I have a disability and was not able to stay on the 3rd floor. I was not refunded my stay. However it was not my fault the elevator is broken and I can’t go up that many steps. I should have been issued a refund as I didn’t / couldn’t stay there. But was denied.

Overall A+ place to stay...

Liked: Very nice facility with lovely decor. Everything spotlessly clean. Staff friendly and helpful. The room was a great size, nicely decorated, comfortable beds and spotless. Great breakfast too. Perfect location with restaurants nearby, a nice mall across the street, easy on and off the highway. Even a dog park.
Disliked: I liked everything. But of course I wouldn’t mind a little bit lower price if possible.

Very good

Liked: Friendly staff and good location.
Disliked: elevator was out of order and breakfast was not great.

Exceptional

Exceptional

Liked: Convenience and clean
Disliked: The elevator didn’t work my room was in the 3rd floor and I have back issues