Holiday Inn Express Hotel & Suites East Lansing By IHG

Very poor

Disliked: The entire hotel was dark when we arrived. No power, no backup generator. Front desk staff had no computers couldn't check us in. Offered flashlights. We left and found a different place that had power.

Many things were fine but...

Liked: Close to my daughters for graduation party.
Disliked: POOL WAS NOT OPEN. IT WAS 92 degrees. We had two grand daughters looking forward to the pool. If we don’t have all amenities available we should get a discount.

Would book again

Liked: Very clean, helpful,and kind staff

Bad

Liked: The staff was very friendly.
Disliked: The pool wasn’t in working condition. The parking lot was so small there wasn’t anywhere to park. And to top it off being in a handicap accessible room.

Unpleasant.

Liked: Convenient to meet our needs while visiting the area.
Disliked: Staff loud, left cleaning items in way of walking in halls, rude and ignored your presence while they gossiped and you were trying to get to your room, obnoxiously loud vacuum and hitting your door when trying to sleep, pool not working (should have gave a discount for down service), and loud neighbors (could hear them yelling and slamming doors).

Very poor

Very good

Liked: Great breakfast, spacious room.
Disliked: Hallway noise during the night kept me awake.

Good

Liked: The beds were comfortable and clean
Disliked: Desk clerks were rude. Not helpful or understanding. Hotel design was dumb. Why put a handicap room on the second floor when a person in a wheelchair can't get out in case of a fire. Tried explaining to clerk and all she kept saying was there's an elevator. Make sure if you book for a person in wheelchair yo specify you need first floor

Very good