Holiday Inn Express Hotel & Suites East Lansing Guest Reviews
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|3.0 miles from East Lansing centre|
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Darrell Wed, 3 July 2019
Liked: Breakfast was great
Disliked: Room maid walked in my room while I was getting dressed
Tee Mon, 1 July 2019
Tina Fri, 28 June 2019
Verified Hotel Guest Mon, 24 June 2019
Liked: The bed was wonderful!!!!
Disliked: Yes,first couldn't get in room til exactly 3pm, still being cleaned at 2;30.No ice bucket or glasses in room,went down to lobby to get they had to bring up,waited some more! The coffeepot didn't work in the morning had to get dressed to go down to . Poor
Dawne Mon, 24 June 2019
Probably won?t stay there if...
Liked: The food was good. The kitchen staff was very nice! The location was excellent for our purposes.
Disliked: We made the reservation online. But later realized we needed a handicapped room. So we called the hotel directly and asked for a double queen with a handicap shower but not needing a roll-in shower. They said ok we have that for you. Arrived to check in at 11:45pm. Got to our room and it was a king bed with a roll-in shower! That was not going to work for us. So they changed our room to a double queen but not a handicap shower. Then our second day when we came back for the evening our room had not been cleaned. The room smelled musty because our wet towels were still on the floor! We talked to the night manager. He apologized. Offered to bring us some clean towels. We asked about some kind of compensation and he immediately said he can?t because we booked through Booking.com! I said that makes no sense since your staff are the ones who have made all of the mistakes. He said I can?t do anything for you. He also said if you sign up for our loyalty program you can get 10,000 points and then get your next room for $59. So, will you be able to compensate us some how? I look forward to hearing from you.
Chris Fri, 21 June 2019
Barbara Wed, 19 June 2019
Deborah Fri, 14 June 2019
Liked: Convenient location
Disliked: Felt like it needs an upgrade-out of date
Mary Wed, 12 June 2019
Anonymous Wed, 12 June 2019
Expected far better from a...
Liked: Breakfast was OK. Front desk staff was reasonably helpful and friendly.
Disliked: Facility has seen better days (I hope!). Poor maintenance. Dingy. Not worthy of brand. Extremely overpriced for the quality. Ripped curtains in first room. Failed to clean room one day (did promptly send someone up when I complained). Workout room uncooled, no thermostat, hot & stuffy, had to prop door open.