Holiday Inn Express Hotel & Suites Detroit-Utica Guest Reviews
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1.3 miles from Utica centre |
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Latrise Sat, 30 March 2024
HORRIBLE!
Liked: Absolutely nothing!
Disliked: Everything. Unprofessional. They knew early morning that the room I booked for FIVE people was not available. They didn't notify me. I show up and they try to put me in a king size room, with FIVE PEOPLE! The fact I was not notified in a timely manner, so I could make other arrangements is ridiculous. The manager was of No help whatsoever, just stared at me, like what I wanted her to do? What about doing your job and alerting a paying consumer that what they paid for was not available and refund their money immediately! Now I have to wait days if not weeks for my refund and had to scramble to find a available hotel for my family and I.
Adrienne Tue, 26 March 2024
We had a lot of...
Liked: Updated and amazing staff
Disliked: The pool was dirty and very old. The hallways and lobby was very dirty I was scared our room would be but our room was very clean. We were first given the wrong room upon arrival then our cards didn’t work. It was a bit of a flustered mess with a toddler but was easily taken care of.
Dustin Mon, 25 March 2024
Exceptional
Gary Sun, 24 March 2024
Superb
Thomas Fri, 22 March 2024
I wouldn't stay there again.
Liked: N/A
Disliked: Just about everything.
Gordon Fri, 15 March 2024
Exceptional
Liked: Everything from the staff to the breakfast
Disliked: A lot of noise on top of our heads
Bennett Tue, 12 March 2024
Exceptional
Rosemary Mon, 26 February 2024
The staff was pleasant
Liked: Breakfast was good! I think Turkey as a meat should be an option as most people don’t eat pork
Disliked: Please take the carpet up it makes the room stink. The dry wall was coming off the wall in the bathroom and the toilet wouldn’t stop running.
Verified Hotel Guest Thu, 22 February 2024
Liked: Location
Disliked: Cleaners spray toxic cleaners in the hallway. Not sure what they used but it was Lysol or bleach. It was bad.
Sabrina Tue, 20 February 2024
Disliked: The pool needed to be a bit cleaner