Holiday Inn Express Hotel & Suites Dallas South - DeSoto By IHG

Comfy bed; breakfast was great. Overall great.

Disliked: N/A

Exceptional

Improvements needed

Liked: Location to VA hospital was good. Felt safe.
Disliked: The breakfast was terrible. The beds too high for mobility challenged.

Exceptional

Liked: Customers service
Disliked: Stay wasnt long enough

It was not a good...

Liked: I switched rooms 3 times after my arrival. Rooms were dated and dirty with odor. I had to settle.
Disliked: Update the rooms

Pleasant

Liked: It was an older property but not too bad.
Disliked: Elevator was broke and so was ice machine.

Loved it!

Liked: The property was nice and the staff was great. There was only one working elevator, the ice maker was broken, there was no water out front for the customers. I think it should have been due to the air conditioner was not working well in the lobby.
Disliked: I liked the property and definitely the room. It was just those things that I’m sure the property had no control over.

Extremely Comfortable Stay

Liked: The beds were comfortable. The air conditioning was excellent - a plus for menopausal women. The breakfast was great. The staff was courteous and friendly.
Disliked: Nothing bad here

Exceptional

I can sum up my...

Liked: The breakfast and the persons in were exceptionally courteous and helpful.
Disliked: They are already the best.