Holiday Inn Express Hotel & Suites Coeur DAlene I-90 Exit 11 By IHG

Met the needs but the...

Liked: Great staff, clean linens, location with easy access.
Disliked: Dark and stuffy room. Poor insulation/noise control. Heard too much noise from people in room above.

Superb

Disappointed arrival

Liked: The hotel was nice, our room was clean and private and they cleaned & replenished our towels & and coffee daily.
Disliked: We arrived well after 4:00, check-in time was 3, our room was not ready, we were tired after driving 12 hours, we asked for a discount and of course they would not give it to us because we booked throug hotels.com, I believe that is totally unfair, most bookings go through these .Com sites. We definitely were not happy about that. They did put a rush on getting our room ready. However, as we were talking to another guest, they said it took over an hour after they arrived to get into their room. It was totally unacceptable. The poor man was completely exhausted and had to wait over an hour to get into his room.

Perfect.

Liked: Happy hour with food.Balcony.Location.Free bicycles for wide trail system.Great staff and very clean and modern hotel.
Disliked: Nothing.

Exceptional

Exceptional

Great place for travelers. Super...

Liked: Very conveniently located, great breakfast & rooms.
Disliked: Price

okay hotel but fantastic staff

Liked: your staff was awesome the people above me in the first room were horribly noisy and they moved us thank goodness I was expand the gentleman who takes care of the breakfast was amazing he was friendly he was responsive the breakfast was fantastic I know he didn't make it himself but it was awesome
Disliked: there was a lot of outside noise from lots of cars car alarms people getting it out of their cars and the walls of paper thin even with kind neighbors you could hear people shuffling around in the morning above my head and woke me up

Superb