Holiday Inn Express Hotel & Suites Clute-Lake Jackson By IHG

Exceptional

Exceptional

Liked: Staff was friendly and helped with what we needed.
Disliked: Breakfast was not the same as other holiday inn express .

Wonderful

Liked: Everyone was nice and it was finally nice to be somewhere I didn't have to ask for room service. Breakfast was decent and we enjoyed the hot tub.
Disliked: Nothing

Exceptional

Exceptional

Liked: I like the staff were all nice. The pool was clean and the rooms are clean bed is comfortable
Disliked: Nothing everything was great

Disorganization, unresponsive customer and very...

Liked: The hotel structure is fine. I am satisfied, but I felt that they were disorganized and a little dishonest with me. I am still waiting for explanations.
Disliked: I really need help from Booking.com. When I checked in, they couldn't find my second room. There was only 1 room in my reservation. They told me to book my second room when I arrived and directly with the attendant. At the end of the check-out, they charged me 3 amounts, 1 through booking.com ($138.48), another extra room for the same amount ($138.48) and an unknown amount of $156.48, for which I don't know why. I want a refund of $156.48 immediately.

Bad

Liked: Clean and convenient
Disliked: There was a $50 security deposit collected at check in and I never got it back. When I called the property for an explanation I was told to talk to the manager who was not available at that time. Really disappointed this was our second time there, obviously the first time was good

Exceptional

Liked: Everything
Disliked: I loved the property

Very good

Liked: Clean, stuff was helpful, breakfast was good
Disliked: hair dried was not working, took a while to get another