Name: Holiday Inn Express Hotel & Suites Cleveland-Streetsboro By IHG
Address: 9459 State Route 14, Streetsboro, OH
Telephone: (888) 420-1641
Rating: 4

Holiday Inn Express Hotel & Suites Cleveland-Streetsboro By IHG Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Overall great experience!

Liked: Breakfast was delicious and had ample grain-free options. The beds were comfortable. The room was clean and tidy. The front desk was friendly and helpful. The air conditioning was nice and cold. Overall, we enjoyed our stay at this hotel and would consider staying here again in the future.
Disliked: The only negative experience was that there were adults drinking alcohol, vaping, and playing loud music on their phone in the pool room during swim hours. My kids (18 and 11) left the pool a bit early due to feeling uncomfortable. We didn't end up feeling it was a big enough deal to complain to the front desk about it. I think it's likely they would've done something about it, so this single negative experience would not prevent us from staying here again.

Nice, comfortable, reasonable price, good...

Liked: Free breakfast was nice. Eggs, sausage, bacon and hot dishes - not a "cheap-o" continental breakfast. Room was comfortable, clean, comfortable bed and pillows. Updated look.
Disliked: There was some construction occurring inside the entrance but it didn't bother me. I was there over Memorial Day weekend so there was no activity or noise.

Definitely had comfort issues

Liked: Location, friendly staff
Disliked: Hotel under renovation and our room smelled of paint and dampness. There was no toilet paper roll holder installed. But the real problem was The 3” centipede found in the shower

I’d definitely stay here again

Liked: Beds were extremely comfortable, kitchen amenities available, breakfast very good, great parking, friendly staff, safe
Disliked: Wish there was a tub and sofa

Great Hotel in the ideal...

Liked: The location is ideal and the new rooms, bathroom and overall appearance was just perfect.

Exceptional

Satisfactory. Extra charge which cant...

Liked: Convent to where we were going
Disliked: Was going retrovation. Was rather messy

Good

I was not impressed with...

Liked: A few of the machines for items were out of service so that was unfortunate.
Disliked: I tried to get a receipt. They told me since I booked with a 3rd party they could not give me a receipt. I have booked with you guys many time & never had that happen.

Not a great experience.

Liked: It was fine
Disliked: The site was under massive renovation. There was dust and workmen everywhere, you had to be careful not trip in the entrance. This carried into the room on the carpet. It was noisy due to tools used. We were to stay 3 nights, but stayed one and switched to a neighboring hotel. The staff was good, they understood our concerns and charged us for the one night and cancelled the rest of the reservation with no penalty, we paid at the hotel. I would not have booked there if I had known this was the situation. After their Reno is completed it may be a nice place to stay, but not now.