Holiday Inn Express Hotel & Suites Cleveland-Richfield By IHG Guest Reviews
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Lindsay Mon, 30 June 2025
Not worth the money, based...
Liked: Breakfast was the standard offerings. Enough variety for everyone to find something.
Disliked: The staff was not professional or attentive. We repeatedly had to ask for towels, interrupting the manager's conversation with a friend and being treated like an inconvenience. We didn't sleep due to a parking lot party (this hotel faces a Motel 6). Cleanliness left a lot to be desired in addition to being run down and generally not well maintained.
Charlotte Sat, 14 June 2025
Very good
Toni Wed, 11 June 2025
Very good
Kari Thu, 5 June 2025
Very good
Sherry Sat, 31 May 2025
Superb
Anik Mon, 26 May 2025
Very clean and great staff!
Liked: Very clean and great staff!
Lula Sun, 25 May 2025
Exceptional
Greg Thu, 22 May 2025
Very good
Anonymous Thu, 22 May 2025
Superb
Liked: Clean, good maintenance, provided futon bedsheets, available 24/7 , breakfast included
Duygu Sun, 11 May 2025
It was worse than I...
Liked: There was a sweet older lady who was cleaning the tables during breakfast hours; she was super sweet and very hardworking. Other than her, i absolutely did not like anything.
Disliked: It is right next to a very cheap looking hotel with lots of trash on the ground. Even right in front of the hotel entrance door there was garbage on the ground. I went there an hour after regular check in time and I was told my room wasn’t ready yet. Finally when I went to the room, two different cleaning ladies tried coming inside the room to clean it. Bathroom had no ventilation and the sheets had stains and hair on them.