Holiday Inn Express Hotel & Suites Clearwater US 19 North By IHG

When we returned to room following concert, we found the toilet leaking. This was noticed by the sound of water flowing upon flushing and the 1/2 inch water buildup beneath the toilet tank. Reported immediately to the front desk. They sent a young woman to investigate. She mopped the floor with towels and the front desk assured me that they would keep the floor dry through the night. They said they could provide another room if I wanted to move. Considering that we'd be using the toilet a few times through the night and morning, we opted to move. This was all at approximately 12 midnight. Second room was fine but on a noisy corner. Asked for an adjustment to our bill at checkout and was told that we had received a discounted rate on booking and that the hotel could do nothing as they hadn't yet been paid. All in all, a bad experience with no adjustment at all for the inconvenience of having to move everything to a new room at midnight.

Disliked: Leaking toilet.

Exceptional

Liked: It was a great experience at holiday inn express hotel . Customer service it was excellent and very helpful and friendly, we really enjoyed it the stay .
Disliked: N/A

It was excellent

Liked: It was excellent.

10/10 definitely recommend

Liked: Customer service was fantastic
Disliked: It was absolutely perfect! The front desk was phenomenal upon check in. I had left something in my room, the GM immediately contacted me to let me know. They were amazing.

Good overnight stay place

Liked: Very clean and good quick food options close by
Disliked: It is a little did to get into and the parking lot was full

Good

Liked: Very convenient easy check in and out.
Disliked: Building was pretty old.

Superb

Liked: Jake was wonderful and welcoming
Disliked: None

Exceptional

Superb

Liked: Room was clean and comfortable and a good location.
Disliked: The water in the shower didn't get hot.

Superb