Holiday Inn Express Hotel & Suites Claypool Hill -Richlands Area By IHG

Good

Waste of money 400 to...

Liked: Didn't eat burned bacon dry up eggs rear runny gravy look nasty
Disliked: How close it was for our family reunion and the grave cite

Exceptional

Liked: Weather
Disliked: Daylight

It was a good place...

Liked: The property was descent and quiet. The staff at breakfast lounge (Christi) was very welcoming, friendly and helpful.
Disliked: Not so many visitors were around.

Exceptional

Horrible

Liked: Location
Disliked: Terrible experience. Moved rooms 3 times. Claimed they did not have our request for bottom floor. Was on the 2nd floor at the end of the hall. I am handicapped and my mother is elderly. Moved us to 1st floor and the odor was unbearable. It smelled like cat urine( see pic) then moved us after 2 nights back to the 2nd floor. The front staff lady was very unconcerning. We have been coming here for over 20 years and have never experienced this kind of service

Our family trip

Liked: That our room was next to the swimming area because we love the water.
Disliked: That our fridge was leaking water.

Exceptional

Exceptional