Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire By IHG

Liked: Fair price. Free parking. Clean room with breakfast included.
Disliked: A long drive to the Des Plaines Theater.

Very good

Bad

It was ok for the...

Liked: The area was fine.
Disliked: It was dated and smelled like old cigarettes. I’m a non smoker so it was not a good experience for me.

We drove from Oklahoma City...

Liked: The lady who worked the morning on the day of my stay really saved the day. I loved Daisy she was so helpful and sweet. We arrived earlier than expected and though a room was not ready for us just yet she kept us informed and let the kids come in to swim to get out the car until the room was available. Closer to check in time the room was not yet available but she did have another option and provided that one to us without an up charge. We had an amazing stay due to her amazing customer service and warm heart.
Disliked: I didn’t like the attitude and vibe from the lady at the front desk around 5:50am on the day of my stay. I came in and said hello and she was looking down writing something and never said anything to me. I just stood there for 3 minutes then she looked up and just stared at me I said hello I have a reservation and wanted to see what options I have for early check in if possible. She just looked at me for a minute and said no we are full we have no rooms to reserve. I said I have a reservation just later today just checking the options I may have. She said you can check the other hotels that are bigger since we are small we are full so their is no options. I then just walked out and told my family. I started to look at rooms in the area but remembered I already paid for the room there so we just sat in the car until Daisy came in.

It was a nice one...

Liked: Everything was great, pool was nice, location was perfect.
Disliked: The one bed was very old, lots of springs broken so that was not good at all. The other bed was good.

Friendly staff, got to check...

Liked: Very clean and good location
Disliked: N/A

Pleasant

Disliked: The curtain is too short. The bedroom was very bright in this early morning. Also I heard big noises from water pipes when upstairs guest took shower at 1 am.

A bit odd, the check...

Liked: Large room
Disliked: Rooms were somewhat dated, dark and didn’t feel clean…

Pleasant

Liked: Close to food and shopping
Disliked: Needs updates.