Holiday Inn Express Hotel & Suites Chesterfield - Selfridge Area Guest Reviews
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|7.7 miles from New Baltimore centre|
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Derek Sun, 15 September 2019
Verified Hotel Guest Thu, 15 August 2019
Disliked: Check in 3pm, did not get in until 4:30. TV did not work. Maintenance repaired cable. Volume control did not work despite 2 controllers. volume set by staff. No light bulbs in bedside lamps. No phone or clock in the room. electical outlets had no covers.
Guest Thu, 15 August 2019
Breakfast not available at 9:45....
Liked: Modern decor and lighting
Disliked: Only decaf in the room, had to go to desk for regular coffee. Two hair conditioners in the room. Had to go to desk for shampoo. Breakfast hours posted as 7-10. We arrived at dining room at 9:45 and attendant closed the the door just as we attempted to enter food area!!!!!!
Michelle Mon, 12 August 2019
Spending time with my best...
Liked: The local is fine, Ik the area. The room itself nice. Comfort good. The construction not good. The parking was sparse because of huge garbage dumpsters. I asked for a room far from remodeling. It was directly across the hall and right over our heads. Just close down for a few weeks and work around the clock.
Angela Mon, 12 August 2019
Ann Sun, 11 August 2019
Ok place to stay
Liked: The rooms were very big and spacious. The beds were so very comfortable and there were plenty of pillows. The staff was very friendly when you could get someone to wait on you. I had my nephew who is autistic and can be very loud, thus the reason we wanted the jacuzzi in the room to entertain him, and they were very patient and nonjudgemental with that. There weren't a ton of people in pool so we had it to ourselves the weekend. It was easy to get to and get to other things, location is great. They were great to work with, they handled special requests when made and were very accommodating.
Disliked: I had to wait over 10 minutes at the front desk for someone to check me in. We reserved a king jacuzzi room and got put in a regular king. When I asked they told me it was all the same price when in fact it was not. We paid $10 more for the jacuzzi we didn't get, so they said they would move us. They couldn't move me that night but said the next night I would be in a room with 2 beds, a Jacuzzi and a fireplace. By the afternoon of the second day I was moved to a room with a Jacuzzi but only had one bed and no fireplace. The halls and workout room need a good cleaning but the rooms were very clean and spacious. I didn't even wait at the desk to checkout as it had been a couple minutes already and wasn't going to wait another 10. We did not get breakfast when we left as it was 9:45 and they were closing it down already. The halls creaked and the elevator was extremely slow.
Anonymous Sun, 11 August 2019
Slightly below average
Debora Fri, 2 August 2019
Perfect choice for me!
Liked: The staff was exceptionally friendly and helpful! Danielle Richardson, AGM responded immediately to my request to have the shade in my room fixed since it had gotten off track. The men sent to fix it did so in a timely manner and were quite pleasant and professional. The lady stocking the breakfast was efficient as well. There was a good variety of hot and cold options and coffee is always available in the lobby. The beds were comfortable and the room was clean. I prefer higher pressure in the shower but it was sufficient.
Anonymous Thu, 25 July 2019
Disliked: I reserved my room over a month before I needed it. I reserved a jacuzzi room. We drove 5 hours to the hotel and the jacuzzi room was not available. They night guy told me oh sorry we only have one jacuzzi room I've been telling my managers to take it off the website. We come down to the area about every month. I will never stay here again
Theresa Tue, 9 July 2019
Besides not having the Jacuzzi...
Liked: Yes and yes
Disliked: That we booked a Jacuzzi tub room and when we got there they had remodeled the rooms and took them all out but we were not made aware of that until we got there.