Holiday Inn Express Hotel & Suites Charlottetown By IHG

Very good

We stayed here 25 years...

Liked: Well maintained. Comfortable pillows. Decent water pressure. Good breakfast.
Disliked: A bit far from downtown

Exceptional

Superb

Liked: The room was nice and check in and check out was good
Disliked: It was expensive for a holiday inn and the continental breakfast was not the best

Very good

Exceptional

Liked: The staff, the location, the hotel on general, very clean and cute
Disliked: Nothing

Good

Needs a good upgrade/refresh

Liked: Location
Disliked: Cleanliness - there was urine in the toilet when we went in.We were on the ground floor. Strong smell of marijuana outside our window all evening.Tub very low and shallow … difficult for seniors.Beds extremely noisy

Overall, it was a great...

Liked: Check-in anc check-out was extremely easy and front desk staff were friendly. The daily breakfast was good and mostly well stocked. The staff did a good job making sure the hot items were full and refreshed. I did notice that bread items and yogurt seemed to be less so. The staff also did a great job cleaning tables and keeping the breakfast area clean in a timely manner. Our room was in a quiet part of the hotel and we had daily cleaning service. The location of the hotel is close to downtown and the various. highways. We didn't notice any noise from the road though. Beds and pillows were comfortable. My husband especially enjoyed the 2 types of pillows (soft and firm). The Dove toiletries were great!
Disliked: In 6 days of eating breakfast, there was only 1 day with bacon. If possible, it would be good to have both sausage and bacon daily. While our room was clean, it was not swept under furniture. When we checked into our room there were Cheerios under the desk on the floor, and after 6 nights, they were still there.