Holiday Inn Express Hotel & Suites Center

Take bug spray

Liked: Breakfast was good
Disliked: We had a huge roach crawling in our room . When I went to complain I was told no rooms available but I would get a discount . Upon checkout I spoke to the manager who said sorry this is east Texas , it’s cold outside and bugs are coming in , can’t give you a discount .

Ok

Liked: Clean
Disliked: Ok

Bad

Disliked: The property was dirty and there was fecal matter in the toilet. I was asked for my credit card for incidentals. I asked if they were going to charge it and I was told no, it was a pre authorization. Then I was charged $200. I called and told them that they should have told me upfront about the charge. I will never stay with this company or its properties and will not use booking m.com because they did not disclose the information. Please be aware.

Bad

Disliked: The property was dirty and there was fecal matter in the toilet. I was asked for my credit card for incidentals. I asked if they were going to charge it and I was told no, it was a pre authorization. Then I was charged $200. I called and told them that they should have told me upfront about the charge. I will never stay with this company or its properties and will not use booking m.com because they did not disclose the information. Please be aware.

Liked: Breakfast People Very Very clean
Disliked: I ran out of toilet tissue No big deal

Katrina was very helpful

Liked: Location

Katrina was very helpful

Liked: Location

Overall it was good !

Liked: Clean, comfortable
Disliked: Was put at the end of hall for daytime sleeping but the room right next to us was occupied, had to turn on our portable fan to drown their noise. Id rather be in middle with no one right next to us .

Overall it was good !

Liked: Clean, comfortable
Disliked: Was put at the end of hall for daytime sleeping but the room right next to us was occupied, had to turn on our portable fan to drown their noise. I’d rather be in middle with no one right next to us .