Holiday Inn Express Hotel & Suites Casa Grande By IHG

Exceptional

Overall our stay was great....

Liked: The bed and pillows were absolutely amazing. If you ever want to share the make and model of the mattress that would make us grateful.
Disliked: There was an open used make-up remover package on the counter. Also, a large pile of Kleenex in a pile on the counter. The tub was a little dirty.

Bad

Exceptional

Exceptional

Liked: Staff were excellent and hotel was very clean.

Good

My priorities included: clean, safe,...

Liked: Breakfast was very good. My only suggestion would be to have some kind of turkey meat, e.g., turkey sausage patties or turkey sausage links.
Disliked: Signage/Directions to your location could be greatly improved. Nowhere on the street or in your parking lot does it state "Cacheris Ct." We found out after driving for untold time the location is on Florence Blvd. Could you just state the location as accurately as possible so that people who have never been to this area could find the location more easily?

Exceptional

Clean and comfortable

Liked: The location was good. The staff are friendly. The room was clean and comfortable.
Disliked: The air conditioning unit was old and very hard to turn on and off. The water was only replaced once during my five days stay. The breakfast was basic but their pancake making machine is amazing