Holiday Inn Express Hotel & Suites Brainerd-Baxter By IHG

Good

Liked: Water park was great. Fun bunk rooms with seperate room for kids. Kids loved that there was an Xbox in the room.
Disliked: Our room was right next to the lobby, laundry and mechanical room. There were people out in the lobby until midnight being really loud and we were unable to go to sleep at a decent time. Barely got any sleep due to people outside our room at all hours of the night. If we had a different room it probably would have been a better experience.

Wonderful time!

Liked: The staff was very helpful. The facility was very clean. The beds and pillows were very comfortable. The breakfast was great!The Waterpark was really fun!
Disliked: Not a thing.

We will come back!

Liked: Our stay was wonderful!! We requested a first floor room and we got it!!! All of the Staff were friendly and accommodating.
Disliked: Above us was a family that were pounding and running. Must have been kids. This was going on for hours. Finally I went to the Front desk about 10:45 to complain. Staff was helpful. It still went in for awhile longer. That was disappointing. Finally we all fell asleep.

Exceptional

Liked: The water park.
Disliked: Only 1 elevator got really behind

Family, toddler friendly. Clean, comfortable...

Liked: Toddler friendly
Disliked: All of the kids broke out in a rash from the waterpark, assuming from the chemicals. Also on our first day, the water in the kid area was very cold!! the Bar/Grill in the pool area should be open earlier.

It is a fine place...

Liked: Breakfast was good. Location was fine.
Disliked: Waterpark needs a lot of maintenance done. Lots of items not working. The room walls were thin - could hear dogs barking and babies screaming over night.

Kids enjoyed Waterpark and arcade...

Liked: My request for adjoining rooms was not met. I made much effort for this criteria. Very disappointing. Also had requested late check out.... had to verify membership and then 2 primo rate rooms weren't both entitled to a late checkout
Disliked: See above I guess

Superb

Liked: The staff were awesome and very accommodating.
Disliked: There were several water features broken and didn't work. Somethings were rusty. The breakfast was just ok, not very kid friendly.

Great place to stay! Will...

Liked: The staff are always nice, & it’s always clean. The waterpark is on of our favorites in mn! There is a good amount of stuff for toddlers to do!