Holiday Inn Express Hotel & Suites Banning By IHG Guest Reviews
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Hector, Anaheim, visiting Morongo Casino Resort and Spa
We just had a bad experience at check in; our room was OK but to be honest, nobody likes to be treated with attitude right when you're about to check in - makes you not want to stay there ever again.
Liked: Our bed and pillows were very comfortable.
Disliked: The girl that checked us in (don't know her name but she's pregnant) had really bad customer service plus she gave us keys to a room that already had people in it. It was very embarrassing going up to the 3rd floor and trying and trying and trying to open the door only for a guest to open the door, who I'm pretty sure we woke up because it was really late at night - they asked us what our problem was and closed the door on our faces. This was my first bad experience in a hotel ever. Please talk to that girl in check in.
Pushpankar Wed, 11 June 2025
Exceptional
Marita Fri, 6 June 2025
Very good
Kamila Thu, 5 June 2025
Very good
Rosabel Wed, 4 June 2025
Superb
Solomon Fri, 30 May 2025
Good
Liked: breakfast ok need more variety
Ian Thu, 29 May 2025
Perfect stay
Liked: Perfect hotel, very comfy
Disliked: Nothing
Anonymous Thu, 29 May 2025
Exceptional
Jaime Wed, 28 May 2025
Exceptional
Deborah Mon, 26 May 2025
Very comfortable
Liked: No breakfast. Convenience
Disliked: Mattress too soft for us
Tonia Mon, 26 May 2025
Very nice hotel
Liked: The cleanliness breakfast was amazing they had pancakes was very quiet
Disliked: The pool needed to be cleaned. It was like the filters weren’t running and they only had 3 chairs by the pool.