Holiday Inn Express Hotel & Suites Atlanta East - Lithonia By IHG

The pillow cases had not been changed and had drool stains on them from the last occupants of the room. Which led me to believe, was any of the linen even changed? Next would be the cleanliness of the bathroom, the shower was filthy with visible dirt in the soap dish along with dirty tub lining and the bathroom sink was not clean. There were people wandering through the halls all hours of the night looking suspicious and up to no good. When I went down to grab a bit of breakfast the first morning after my arrival, several older black women were sitting around the lobby with PJ's on with head bonnets, looking at me as if I stepped into their kitchen and was uninvited. (I am a black woman mind you) I felt awkward so I returned to my room with half a cup of hot water for my tea because the hot water dispenser was broken. I am not sure if this hotel has long stay for residence of the community but it is horrible place to stay. There were zip ties on the side door, securing the exit/entrance (a fire hazard) which should be a thoroughfare, but when I inquired to the front desk about it, I was informed that all doors were locked after hours for safety reasons. While heading out to the venue on that Sunday morning, we found out by housekeeping that the elevator was out of service and we would need to use the stairs to get to the lobby. On return a few hours later, the elevator was still out of service and I was forced to take my heels off and climb to the fourth floor to get to my room. This hotel could do much better if there were a better management in place. Anyone looking to stay at the Holiday In Express in Lithonia, I truly hope you see this and reconsider.

Liked: It was close to the venue.
Disliked: The cleanliness of the room.

Miserable with no air and...

Liked: No air in my room manager said portable units would cool.off room.Had to put ice in throught the night breaking our sleep So hot we sweated our clothes wet. When asked could I get another hotel because I didn't pay upfront couldn't get a another hotel for inconvenience. Did drop the rate but hot as the room was should've been less than rate quoted.
Disliked: Air was out couldn't help find a comfortable replacement.

Exceptional

Very good

Wonderful stay!!!

Liked: Always friendly faces greetings you and staff is very helpful
Disliked: Always clean and fresh smelling

Due to my experience at...

Liked: The hotel was in a good location.
Disliked: My experience checking into the hotel and my experience with the front desk staff who was also the General Manager. There was a discrepancy where I was charged twice for the hotel stay. A week later I am still waiting for the money to be placed back onto my card.

Disappointing

Great please to stay

Liked: Friendly and clean
Disliked: Nothing very great place to stay

Passable

Exceptional