Holiday Inn Express Hotel & Suites Ashland an IHG Hotel, Ashland

Holiday Inn Express Hotel & Suites Ashland an IHG Hotel Guest Reviews

Overall Average Score:

Very Good (4.2 out of 5)

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Exceptional

Superb

Could have been better.

Liked: The room was clean.
Disliked: Couldn't check in on time. Room wasn't ready. Keys weren't ready. Had to wait past advertised check in time.

Superb

Nope. Find another hotel.

Liked: Modern finishes. Liked soap dispensers in shower and extra storage in bathroom.
Disliked: Room had a MAJOR HUMIDITY ISSUE!! BEDDING FELT DAMP!!! Extremely uncomfortable feeling and sleep. Carpet in room had visible food left behind from previous stays. Dirty in general. Tight layout in room. Very poor lighting in room. Told front desk and was given a response saying they know they have issues.

Baseball 2021

Liked: Staff a was extremely helpful and accommodating. Very nice.
Disliked: I booked 4 rooms for a Travel Baseball Tournament in Grayson. There was a small child in our group (less than 1 yr) and there was a lot of medication found on the floor underneath part of the bed.

Travel Baseball Tournament 2021

Liked: I liked the fact the even though I had reserved the rooms (4), it was 100% hassle free. Everyone was able to pay for their own rooms with zero issues. The staff was amazing. Extremely helpful. Very accommodating and patient. We were there for a baseball tournament and had quite a few 8/9 yr old rambunctious little boys. I do believe everyone was pleased.
Disliked: Nothing comes to mind that I was dissatisfied with at all.

Good

Superb

Disliked: The room was very clean comfortable and spacious. Staff was most helpful. Breakfast was served by a friendly lady making sure you had what you wanted while observing Cobid guidelines. Great last night stay on our 9 week vacation.