Holiday Inn Express Hotel And Suites Valparaiso

Superb

Superb

Superb

Very good

Very good

Exceptional

Passable

Not what was advertised

Liked: The room was alright, clean, stocked, bed was comfortable.
Disliked: I booked the hotel with the amenities of indoor pool and hot tub. Upon arrival the pool was cold and the hot tub wasn't functioning. The hot tub had the same cold water, jets not working, water looked cloudy and had things floating in it. No towels to be found in the pool room. Very disappointed, especially when booking the hotel for this reason.

I will never stay there...

Liked: The location was central located near everything we need it.
Disliked: First of the front desk was very rude as I was checking in then. While swimming we was falsely accused of having a football in the pool when we didn’t another family had brought it to the pool but the front desk worker on address the black family that was in the pool area. While white families had cooler with liquor in nothing was said to them!! Then my retro 12 jordan was stolen from the pool area and staff refused to run camera or even do anything about I will never boo with this hotel again. There very much so racist and me and my children couldn’t even enjoy our time