Holiday Inn Express Hotel and Suites Medford-Central Point By IHG

I was really disappointed. Best thing about our stay was the breakfast staff. My two grandsons and I came down about 10:30 so I could get a cup of coffee and even though they were cleaning up and done with breakfast, she offered us bagels or muffins. My grandsons got bagels and milk while I got coffee. Extremely pleasant and helpful woman. Apparently she was there when we checked in and knew about the mix up with our room felt bad about it.

Disliked: Coming off the freeway from the north at night, your sign is not very visible - took us a while to find the motel. It was between 8-9pm when we checked in with 3 small children and was given a room on the third floor. Had to find employee to help us, as the room number on the keycard envelope was occupied by an elderly couple. Keycards are great as long as they work, which ours did not half the time. Pool was the smallest I have seen at any hotel. Will book at Motel 8 next time - we found their motel really easily.

The epitome of customer service...

Liked: Front desk supervisor went above and beyond to sort out a booking.com issue in making sure we were not double charged by their mistake. Issue was resolved and we got a room much less than what the online service offered. Cant thank her enough after a long days drive. This is our new place of stay when traveling north to Washington state. P.Reffner
Disliked: N/A

Very good

Very good

Disliked: Noisy rooms

Superb

Liked: Clean, welcoming, breakfast was great!

Exceptional

Superb

Very enjoyable and comfortable.

Superb

Disliked: Only thing I did not like was how the lamps turned on.

Exceptional

Liked: Breakfast was excellent! Enjoyed the pool.