Holiday Inn Express Hotel and Suites -Henderson, Henderson

Holiday Inn Express Hotel and Suites -Henderson Guest Reviews

OVERALL AVERAGE SCORE:

EXCELLENT (4.4 out of 5)

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Exceptional

Very good value (and much...

Liked: My parents and I stayed here in November 2019. We wanted to visit Vegas, so this was a much cheaper option than staying in Vegas proper or close to the Strip. Henderson is a very nice suburb of Vegas/city in its own right, which is close to Vegas if you have a car (as we did), so we could just hop on the road and get to the center of Vegas quite quickly. The hotel was surrounded by a million food options and supermarkets were aplenty. The staff was VERY friendly and helpful -- I sadly don't remember the names of any of them -- but there were 2 women who were great. The room was nice, very clean, all bathroom amenities were there, spacious enough for the 3 of us. The breakfast was very nice -- lots of hot options as well as cold -- a large enough spread. The hotel also has a fitness center which was great as I wanted to use one while there. One of the staff went out of her way to make sure I got credit added to my IHG Rewards Club account for not requesting a replacement of towels. I had left the "do not replace" tag on my door after 2am (the cut off time for leaving it there and for getting credit added to account). So, thanks to whoever that was! I also like that they go the extra mile to make incentives for people to reuse and not request new towels (hence saving the environment, or at least trying to).
Disliked: These are VERY small things, but: -the breakfast options didn't include any skim milk or non-butter options (like margarine). Just 2% or higher. -the bed frames looked a bit worn in the bedroom (a bit scratched up, peeling)