Holiday Inn Express Hotel and Suites Altus By IHG

Exceptional

I strongly recommend NOT staying...

Liked: I like the location of the property.
Disliked: When I checked in my room 6/26, all was well with the room, except when I noticed there were no privacy curtains, all sheer. The red decor curtains were short and an entire row of curtains were missing. The room I checked into was 210 and is located directly in front of the building, above the arch. This is the area where hotel guests are checking in/out and driving by so they are literally see into the room. I informed the desk clerk, told her that I could not stay in a room with no curtains and she said there was nothing she could do. I asked what options were available and advised that maintenance refused to come back to the hotel. She also advised that housekeeping refused to come and no manager was available. I ended up calling the IHG Corporate office several times to resolve the issue. After several hours passed and increased frustration, they ended up moving me a couple of doors down to the same type of room I booked. It makes me wonder why they didn’t just do that in the first place & told me there was nothing they could do, like I had to just deal with it. An extremely upsetting situation all around, especially after driving from another state for a special occasion. The local staff did not offer an apology or discount. Hotels are responsible for providing safety and security for the guest that pay money to stay there. It’s basic. When you pay $761.33 for three nights, you expect the bare minimum. If I could give it a zero, I would. I strongly recommend NOT staying here.

Exceptional

very nice location and an...

Liked: breakfast was very nice and an excellent location.
Disliked: nothing to note

Superb

Liked: Convenient to my trip purpose.
Disliked: Breakfast was fair. Not as good as my previous stay. Disappointed.

Exceptional

Good

Exceptional

Exceptional