Holiday Inn Express Hotel And Suites Alliance By IHG

Very good

Poor general manager . Called...

Liked: Worst breakfast ever as no food available plus turkey sausage was fry and tasted stale. Staffing was limited as many rooms needed cleaned and upper management was terrible due to employees leaving. Room had blinds not working and fridge needed thawed out. Staff was working hard but limited
Disliked: Breakfast as no supplies as it was terrible

Awful

Liked: It was next to decent restaurants
Disliked: The front desk staff was also the owner I believe. He was also the maintenance and housekeeping. They were having air conditioning and electrical problems and they were just telling people as they showed up that the reservation was canceled. The pool was also closed. The bathroom was not clean and very tiny. They would also only give me two towels for a family of four

Be careful they canceled with...

Liked: I would not know.. They canceled my reservation with less than 24 hours notice. I didn’t know I had no place to stay until I landed at the airport.
Disliked: I Found out later a large church group had arrived on coach buses, and I believe they gave my room away to the large to group, or they double booked my room and did not know until literally six hours before I arrived.

Passable

We had a great time...

Liked: Jay was exceptional!!! We really enjoyed our stay. The breakfast was great and the staff was exceptional! I would definitely stay there again.
Disliked: N/A

Very friendly people and we...

Liked: The locations is great! Their breakfast is sooo yummy!! We always enjoy the rooms!
Disliked: The hot tub is still not working and the pool was cold.

Is this location a truck...

Disliked: This location has changed and not for the better. Updates were poorly done. No hot coffee 24/7 at the front like always before. When I asked about coffee i was told to use the pot in the room. It was filthy and had a coffee pod in it still from the person who stayed in the room before me. And the MOST disappointing thing was the breakfast. Our family travels a lot. We mainly stay Holiday Inn because of the breakfast. It has always been consistent. This holiday inn gives all the others a bad name. Nobody wants literal watered down sausage gravy. It is supposed to be gravy... not soup. And, the milk. Why am I pouring my milk out of nasty container that has been touched by everyone else... when did we get rid of the individual cartons? Whoever is running this one now is a joke. We travel to this location frequently to visit family. From now on we will completely avoid this hotel. I'd much rather drive through comfort inns horrible parking lot to stay there or deal with the crappy traffic in/out of the Hampton Inn than EVER stay at this holiday inn again.

Superb