Holiday Inn Express Harlow an IHG Hotel Guest Reviews
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|0.1 miles from Harlow centre|
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Gwilliam Tue, 5 December 2023
Liked: The staff on reception were very good.The hotel is very well presented and spotlessly clean.Rooms were comfortable.
Disliked: Everything was good
Leanne Mon, 4 December 2023
Nice hotel but uncomfortable sleep
Liked: Breakfast was good, hotel was clean, staff were friendly.
Disliked: The sofa bed mattress is very uncomfortable, you can feel all the springs sticking out and digging into you whilst laying on it. Upon arriving and pulling sofa bed out to get it ready it had old and dirty duvet and pillow in it with no sheet to cover the mattress.
Justin Mon, 4 December 2023
Ring STOLEN from room
Disliked: Ring stolen from our room ,left the ring on the side and returned to the hotel later that day and the ring was missing, knowing exactly where it was without a shadow of a doubt we still searched the entire room top to bottom , only way it could have been moved was from the 1 other person who entered that room (the housekeeper) we know they were in there due to clean towels and cups ext. 3 possibilities the housekeeper has either stolen it , accidentally thrown it away or left the room open and someone else has walked in and taken it , all of which is the responsibility of the hotel. Not even being able to express the fact we are willing to believe it could be an accident the reception staff were rude and defensive only offered to look into it and send us an email !!! I've had something go missing possibly stolen and the best you can do for me is promise me an email !!! Abysmal customer service lack of accountability or sympathy , we have stayed in this hotel multiple times and always go for holiday inn for both buisness and leisure stays , NEVER again !!!! I'm appauled by the way you've handled this situation , this could have been resolved within the hotel but has now become a police matter
Lee Mon, 4 December 2023
Comfortable but feel I was...
Liked: It was close to where I needed to be
Disliked: The cost would have been good had you been able to have changed my day, you told me there were no rooms left yet I got one by going direct for the day I required. I see this as bad service and will do all I can never to use booking.com again
Betty Mon, 4 December 2023
Liked: Good breakfast. All round good stay
Josie Mon, 4 December 2023
It was OKAY.
Liked: Staff and facilities were spot on.
Disliked: The rooms were not very clean and the beds were very uncomfortable.
Jennifer Sun, 3 December 2023
Liked: Staff was friendly and helpful.
Disliked: Breakfast only had 4 hot items .
Roger Sun, 3 December 2023
Liked: Very good breakfast, room.
Disliked: Matteress on bed need replacing bad nights sleep
Josephine Sun, 3 December 2023
Oliver Sat, 2 December 2023
Comfortable, welcoming, excellent value for...
Liked: Very comfortable, very clean, exceptional value for money! Staff lovely! Breakfast was lovely also will definitely return again!