Holiday Inn Express - Gaffney an IHG Hotel

Friendly staff clean room

Liked: Location

Exceptional

Very nice

Liked: Very clean and STAFF WAS AMAZING!!
Disliked: Nothing

Very good

Poor behavior

Liked: Clean and had all I needed.
Disliked: At arrival the desk clerk was cold and unfriendly. The next morning I was awakened by someone yelling outside. Upon looking it was staff in front of the hotel smoking on a bench at the entrance. The one yelling kept dropping the F-bomb constantly at the top of her lungs. Then I go to breakfast and sit facing the glass looking out back. It was a pleasant view. Then that same woman came and sat on the other side of the glass with two other employees and all of them smoked right in front of me about 5 feet in front of me. I had a breakfast serenaded again by this employee with constant F-bombs at the top of her lungs. You've got a wonderful building with some bad staff. It was very off putting. What if there had been children there? Management needs to do a better job of setting a good culture.

Exceptional

Liked: The front desk staff really nice !

Pleasant

Liked: Good location and nice staff. Bathroom in room was not clean and shower curtain was molded/ soured.
Disliked: Fire alarm test was not expected or relayed to guest

Very good

Great

Disliked: Sometime could hear traffic....maybe a better sound proof window in the future ??? But overall it was a great place to stay...this is just an observation.