Holiday Inn Express - El Paso - Sunland Park Area Guest Reviews
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5.7 miles from El Paso centre |
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Angelo Fri, 15 March 2024
Exceptional
Camacho Thu, 1 February 2024
Bad
Liked: N/A
Disliked: Staff on front desk is rude, defensiveness and unprofessional. I brought to their attention an extra "daily" charge of 140.00 and 115.00 to my credit card when I had paid off completely my stay. I was informed it was a computer glitch when I asked how many customers were affected I was told, only me. When I attempted to differentiate computer glitch vs human error only one person. All men staff became defensive, rude and blame my bank for not returning my credit when they have already processed the refund. I attempted unsuccessfully to 'explain' that was not my bank issues but theirs because I shouldn't be charged to beging with, the attitude was of yelling and blaming me and my bank of such action. The worst experience ever.
Maria Thu, 1 February 2024
Superb
Martha Wed, 31 January 2024
Superb
All Mon, 29 January 2024
I was so tired that...
Ian Fri, 26 January 2024
Very pleasant stay!
Liked: The staff was incredibly friendly. My son and I enjoyed the breakfast bar. Basic but well stocked. They had low calorie protein options which was surprising. They had a slightly different menu on our second day so the free breakfast wasn't even boring. They keep fresh coffee available all day long. They also provide little to go bags if you need to make breakfast on the go. Beds were surprisingly comfortable. I usually do not sleep well in hotels but these comfortable rooms helped me to sleep very well. The room has a microwave and mini fridge.
Disliked: I would have preferred single use toiletries. These were mounted and refillable. While they seem to be locked in place, it's hard to get past the idea they could be tampered with. Everything in the room seemed built very quickly. So things like the toilet paper holder or mounted in drywall but not at the stud so it was coming out of the wall. They had USB charging stations that were set too deep in the wall to use and were crooked.
Rebecca Wed, 24 January 2024
Great place to stay. Quite.
Liked: Close to lots of restaurants.
Gomez Tue, 23 January 2024
Exceptional
Cristal Sun, 14 January 2024
Exceptional
Cristal Sun, 14 January 2024
Superb